How_to_Resolve_The_SSL-Error-61

Note: The following install steps may require local admin rights depending on your local domain policies.

If you are receiving the SSL Error 61, it means you have an old Citrix Webclient installed on your machine. You will need to remove it and update to the latest Citrix client.

You will need to contact your local IT support to assist in uninstalling the old WebClient. We also highly suggest having your local IT support assist in installing the new WebClient.

Once uninstalled, you can navigate to the website portal: https://access.ca.gov and it will prompt you to install the client.

Click Agree and Click the INSTALL Button.

Follow the on screen prompts.

Depending on your browser/workstation security settings, you may get prompts to Run/Save. Click Run.

You should monitor the Installation.

Depending on your workstation security settings, you may get prompts to for UAC. Click Yes.

Click Continue and Log in with your credentials.

Launch your application to verify you have successfully installed the new Webclient.